legal
GroupMate
Last updated: 24 December 2025
Please read this with your parent or guardian. You both need them to agree to this for you to use our app.
These terms and conditions (Terms) explain the legally binding rules for using the GroupMate app and platform.
Parent/guardian: Please read through all of these Terms with your child. By allowing your child to use GroupMate, you are agreeing to these Terms on their behalf and are responsible for their conduct on our app. We recommend first setting up the app together with your child.
1.1 GroupMate Pty Ltd (ACN 692 862 347) (we, us, or our) provides the GroupMate app. The app helps teachers and school staff (Teachers) supervise students during school trips. Where we use the word "you" we refer to both you and your child.
1.2 By using the app, you agree to follow these legally binding rules.
2.1 The GroupMate app allows you to:
2.2 You cannot message or call other students through the app.
3.1 While we work hard to make our platform and our other technology reliable, we cannot guarantee it will always work perfectly or always be available.
3.2 We will provide our app and platform with reasonable care and skill. However, we are not liable for any indirect or consequential losses that may arise. Subject to your consumer law rights, our total liability under these Terms is limited to $500.
3.3 Parents/Guardians: You are responsible for ensuring your child uses the app appropriately and follows these Terms.
3.4 These Terms are governed by Queensland law. Any disputes that we are unable to resolve through alternative dispute resolution will be heard in Queensland courts.
3.5 We may update these Terms by notifying you through the app or by email. Continued use of the app means you accept the updated Terms.
4.1 Students: You must have your parent or guardian's permission to use GroupMate. They must read these Terms with you.
4.2 Students: To create your account, you'll need to enter your parent or guardian's name. You must ask their permission before entering their information.
4.3 Parents/Guardians: By allowing your child to use the app, you confirm you have read these Terms and agree to them on your child's behalf, and agree to your name being input into the app.
5.1 When using GroupMate, you must:
5.2 When using GroupMate, you must not:
6.1 If a Teacher messages or says something to you through the app that is inappropriate or makes you uncomfortable:
6.2 Parents/Guardians: If your child reports any concerning behaviour from a Teacher or another user, please contact us immediately and notify the school. You can also notify the police or another authority.
6.3 We take child safety very seriously. We will comply with any reasonable request for records by an investigating authority.
6.4 We keep logs of communications and activities on our platform for 14 days after the end of a trip. We may keep logs for a longer time if requested by the school or an authority.
7.1 We collect and use your information as described in our Privacy Policy, which your parent or guardian should also read, which is available https://groupmate.com.au/legal. We will also give you a printed version if you ask us to.
7.2 Teachers are not allowed to take screenshots or record your information from the app unless it is for your safety or they have been asked to by the school. They can only see your information while they are connected as a supervisor of a trip that you are on.
7.3 We will delete your trip data within 14 days after each trip ends or after a longer amount of time if your school or an authority asks us. Your account information will usually be deleted within 14 days after your school's agreement with us ends.
7.4 You can contact us to delete your account at any time.
7.5 Parents/Guardians: You can request to see what information we have about your child or ask us to delete it by contacting us at [email protected]. We will require proof of your identity and relationship to your child before we provide this information.
8.1 The app will only track your location when:
8.2 Only Teachers supervising your trip can see your location.
8.3 Location sharing automatically stops when the trip ends.
9.1 If you have a problem or complaint:
9.2 We will investigate all complaints and respond as quickly as possible.
10.1 You can stop using the app at any time.
10.2 We or your school might stop your access if:
11.1 You will download GroupMate as your school tells you to, or through the Apple App Store or Google Play Store.
11.2 You must follow the App Store or Google Play Store's rules when downloading and using the app.
11.3 If you download the app from Apple's App Store or use it on an Apple device, Apple is not responsible for the app, providing support, or handling complaints. Please read the "Notice Regarding Apple" below.
11.4 If you download the app from Google Play or use it on an Android device, Google's terms also apply to your use of the app.
12.1 To the extent that you are using or accessing our Platform on an iOS device, you further acknowledge and agree to the terms of this clause. You acknowledge that these Terms are between you and us only, not with Apple Inc. (Apple), and Apple is not responsible for the Platform and any content available on the Platform.
12.2 Apple has no obligation to furnish you with any maintenance and support services with respect to our Platform.
12.3 If our mobile application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the mobile application to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the mobile application and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be our responsibility.
12.4 Apple is not responsible for addressing any claims by you or any third party relating to our mobile application or your use of our mobile application, including but not limited to: (1) product liability claims; (2) any claim that our mobile application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
12.5 Apple is not responsible for the investigation, defence, settlement and discharge of any third-party claim that our mobile application infringes that third party's intellectual property rights.
12.6 You agree to comply with any applicable third-party terms when using our mobile application.
12.7 Apple and Apple subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of these Terms.
12.8 You hereby represent and warrant that:
If you have any questions or concerns, please contact:
GroupMate Pty Ltd (ACN 692 862 347)
Email: Enquiries@GroupMate.com.au